Stay Casino Privacy Policy
Effective Date: February 2, 2025
1. Introduction
Stay Casino (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all users of our website, mobile applications, and other services (collectively, the “Services”).
2. Collection of Personal Information
We collect personal information from you when you register an account, participate in promotions, contact customer support, or otherwise use our Services. The types of personal information we may collect include:
- Identity Information: Name, date of birth, gender, residential address, email address, phone number, government-issued identification (e.g., driver’s license, passport).
- Contact Information: Email address, phone number, postal address.
- Financial Information: Payment card details, bank account details, transaction history.
- Gaming Activity Information: Game preferences, betting history, deposits, withdrawals, wins, losses.
- Technical Information: IP address, device information, browser type, operating system, location data.
- Marketing Information: Preferences for receiving marketing communications.
- Other Information: Any other information you choose to provide to us.
3. Use of Personal Information
We may use your personal information for the following purposes:
- Providing and Managing Services: Creating and managing your account, processing transactions, verifying your identity, providing customer support, and ensuring the proper functioning of our Services.
- Legal and Regulatory Compliance: Complying with our legal obligations, including age verification, responsible gambling requirements, anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
- Improving Services: Analyzing user behavior, identifying trends, and developing new features and services.
- Marketing: Sending you promotional offers, newsletters, and other marketing communications (you can opt-out of receiving these communications at any time).
- Security: Protecting the security and integrity of our Services and your account.
- Research and Analytics: Conducting research and analysis to improve our Services and understand user preferences.
4. Disclosure of Personal Information
We may disclose your personal information to the following third parties:
- Service Providers: Companies that provide services to us, such as payment processing, identity verification, customer support, and marketing. We ensure these providers are contractually obligated to protect your information.
- Government Authorities: We may disclose your information to government authorities if required by law, such as for AML/CTF compliance or law enforcement purposes.
- Regulatory Bodies: We may disclose your information to regulatory bodies, such as gambling regulators.
- Affiliates: We may share information with our affiliated companies for marketing and other purposes (you can opt-out of this sharing).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:
- Encryption: Using encryption to protect sensitive information transmitted online.
- Secure Storage: Storing your information on secure servers.
- Access Controls: Limiting access to your information to authorized personnel.
- Regular Security Assessments: Conducting regular security assessments and audits.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely dispose of it.
7. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Opt-out: Opt-out of receiving marketing communications from us.
- Complaints: Make a complaint about our handling of your personal information.
8. Cookies
We use cookies and other tracking technologies to collect information about your use of our Services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
More information about our use of cookies can be found in our Cookie Policy.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@staycasino.com
11. Notifiable Data Breaches Scheme
We are subject to the Notifiable Data Breaches (NDB) scheme. In the event of an eligible data breach, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.